Last Updated: September 2025.

Zoynna (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information. Zoynna’s practices comply with India’s Information Technology Act, 2000 and its privacy rules and we remain mindful of the requirements of the new Digital Personal Data Protection Act, 2023. By using our website or services, you consent to the practices described here.

Personal Data We Collect

We collect the personal information you provide when registering or ordering, and certain data automatically through your use of our site. This includes:

  • Identity & Contact Data: Your name, shipping address, billing address, email address, and phone number.

  • Account and Transaction Data: Payment details (e.g. credit/debit card, net banking, wallet IDs), order history, and account credentials (username/password).

  • Technical & Usage Data: Your IP address, device and browser type, and information from cookies and similar tracking technologies (see “Cookies” below).

How We Use Your Personal Data

We use the collected data for the following purposes:

  • Order Processing & Fulfillment: To process your orders, charge payments, ship products, and send order confirmations or invoices.

  • Account Management: To create and maintain your customer account, authenticate your identity, and enable order tracking.

  • Marketing Communications: With your consent, to send promotional emails or newsletters about our products and offers. You may opt out at any time as described below.

  • Customer Support: To respond to your inquiries, provide support, and resolve any issues related to your orders or our services.

  • Analytics & Improvements: To analyze site usage and improve our offerings. We use services like Google Analytics to understand how customers interact with our site.

  • Fraud Prevention & Security: To detect and prevent fraudulent transactions and ensure the safety of our site and customers.

Third-Party Services and Tools

We work with trusted third-party providers to support our services. These include:

  • Analytics: We use Google Analytics (and similar tools) to collect website usage data, which helps us optimize the site. Facebook Pixel is used to measure advertising effectiveness.

  • Payment Processing: All payments are handled via secure gateways such as PayU and Paytm. Zoynna does not store your full payment credentials; these are processed by the payment providers.

  • Other Services: We may in future incorporate additional third-party tools (e.g. for email marketing or live chat). Any new providers will be subject to privacy review.

  • Legal Compliance: We may share data with law enforcement or regulators if required by law or to protect our rights.

Note: We do not sell or rent your personal information. We share data with third parties only as needed for the purposes above (e.g. with delivery partners, analytics providers or payment gateways) and with appropriate confidentiality obligations.

Data Security and Storage

We take industry-standard measures to protect your data:

  • Secure Transmission: All transactions and account information are encrypted via SSL/TLS. We use SSL encryption when you submit data on our site, ensuring it cannot be read or tampered with in transit.

  • Secure Storage: Your information is stored on secure servers (located in India) with modern safeguards.

  • Access Controls: Access to personal data is restricted to authorized employees and service providers on a “need to know” basis. We enforce internal policies and procedures to handle data appropriately.

  • Regular Audits: We routinely review our security practices (firewalls, software updates, backups) to protect against data loss or unauthorized access.

Despite our efforts, no system is 100% secure. If we become aware of a data breach, we will notify affected customers as required by applicable law.

Your Rights

You have certain rights regarding your personal data:

  • Access & Correction: You can review and correct your personal information by logging into your account or contacting us. Please keep your details up to date.

  • Data Deletion: You may request the deletion of your personal data at any time, subject to legal retention requirements. To do so, please email our support team (details below).

  • Opt-Out of Marketing: You can opt out of promotional emails by clicking the “unsubscribe” link in any marketing message or by contacting us directly. We will promptly honor your request.

Please note that certain data may be retained as needed to fulfill transactions or comply with legal obligations.

Cookies

We use cookies and similar tracking technologies to enhance your experience and analyze site traffic. Cookies help us provide customized content, remember your preferences, and improve our site. You can disable or delete cookies through your browser settings (see “Help” menu), but this may limit some features or require re-entering information. By continuing to use our site, you consent to the use of cookies as described. For more details, see our Cookie Policy.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make changes, we will post the revised policy on our website with the updated date. We encourage you to review this page periodically. Continued use of our services after any changes indicates your acceptance of the updated policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

  • Email: support@zoynna.com

  • Phone: +91-75974 31235

Our team will respond to your inquiry and help you exercise your privacy rights. Thank you for trusting Zoynna with your information.